The Gearbox Auto Services LLC – Terms and Conditions

By approving any quotation or estimate from The Gearbox Auto Services LLC (“The Gearbox”), the customer agrees to the following legally binding Terms and Conditions:

Minimum Charges and Inspection Policy - A minimum fee of AED 300 is applicable for all services, including diagnostics and inspections. If an inspection is advertised as free, it shall only be considered free upon the approval of any subsequent repair estimate. Otherwise, standard fees apply.
Customer Responsibility for Personal Belongings - Customers are advised to remove all personal items from their vehicles. The Gearbox assumes no liability for lost, damaged, or stolen belongings left in the vehicle at any time.
Pickup & Delivery Services - Complimentary pickup and delivery are offered only when estimates are approved. If no estimate is approved, a transportation fee will be charged based on the vehicle location.
Estimate Approvals - An estimate is deemed approved once written or recorded verbal confirmation is received via WhatsApp, SMS, phone, or email. Upon approval, a job card is generated, and work commences accordingly.
Cancellations & Refunds - Once work has commenced or parts have been ordered, the estimate becomes non-refundable. Any cancellations must be requested before work begins. In cases where refunds are considered, The Gearbox reserves full discretion to determine eligibility, amount, and form (cash, credit, or repair compensation).
Spare Parts & Custom Orders - Once a customer confirms an estimate involving special or pre-ordered parts, payment is non-refundable due to supplier procurement commitments. If customer-provided parts are installed: No warranty or liability applies. Labour charges are non-refundable regardless of outcome.
Down Payment Policy - The Gearbox reserves the right to request up to 80% down payment prior to commencing work. Work will not proceed unless the requested advance is received in full.
Accepted Payment Methods - Payments via cash, credit/debit card, or bank transfer are accepted. PDCs, CDCs, or deferred payments are only accepted via written and signed agreement with management.
Vehicle Release Conditions - Vehicles will not be released until all outstanding invoices are settled in full. Partial payments do not qualify for release unless pre-agreed in writing.
Warranty Terms - There is no warranty of any kind—neither on repairs nor on spare parts—unless explicitly and clearly mentioned on the official estimate and/or invoice issued by The Gearbox Auto Services LLC. If no such mention is present, the customer agrees that no warranty exists. Any previously implied or verbal agreements regarding warranty are considered null and void unless officially documented. The Gearbox Auto Services LLC shall not be held liable for any damages, losses, or failures related to repairs, parts, or labor unless a warranty is officially stated and has not yet expired. Warranty shall be voided under the following circumstances (including but not limited to): Third-Party Interference: If the vehicle is taken to any other garage, workshop, or dealership (including for inspection) after repairs were completed by The Gearbox. Customer-Supplied Parts: If any spare parts, oils, or consumables were provided by the customer. Unauthorized Use or Abuse: If the vehicle is driven in a manner inconsistent with the manufacturer’s guidelines (e.g., racing, drifting, off-roading, overloading, etc.). Environmental Damage: If vehicle damage is caused by external factors such as flooding, sandstorms, or accidents. Tampering: If the customer or third party tampers with the repaired components or relevant systems after delivery. Delayed Collection: If the customer does not collect the vehicle within 7 days of completion, the warranty period may be reduced or voided at The Gearbox’s discretion. Outstanding Payments: Warranty is not valid if the customer has not fully settled the invoice or any part of it. Warranty Lapse: If the clearly stated warranty period has expired, no legal or financial liability shall be accepted.
Post-Warranty Disputes - After the warranty period ends, The Gearbox disclaims all legal and financial responsibility for any malfunction, failure, or damage, regardless of origin.
Parking & Storage Fees - If a customer fails to collect the vehicle within 3 days of work completion, The Gearbox may charge up to 50 AED per day to cover parking and car maintenance fees.
Repair Outcomes & Customer Acceptance - The customer agrees that The Gearbox has the right to determine the appropriate parts and methods for any goodwill repair or remedial action. OEM, aftermarket, or used parts may be used at the discretion of The Gearbox when remedying a dispute, unless a specific written agreement dictates otherwise.
Force Majeure & Limitation of Liability - The Gearbox shall not be held liable for delays, damage, or losses caused by: Force majeure events (fire, flood, acts of God), Parts shortages or supplier delays, Third-party failures (e.g. towing companies), Maximum liability for any claim shall not exceed the amount paid for the disputed service.
Legal Jurisdiction - These Terms and Conditions are governed by UAE Federal Law and any disputes shall be settled under the jurisdiction of the Dubai Courts.
Customer-Supplied Spare Parts – Disclaimer & Liability Waiver | If a customer provides their own spare parts, consumables, oils, or components and requests The Gearbox Auto Services LLC to install or use them: No Warranty or Guarantee: The customer agrees that no warranty applies to any repair or service that involves parts or materials supplied by the customer. The Gearbox makes no guarantees that such parts will fit, function correctly, or resolve the issue. No Liability for Damage or Failure: The customer fully accepts responsibility for any malfunctions, damages, or safety hazards arising during or after installation of customer-supplied parts. The Gearbox shall not be held liable under any circumstances, including—but not limited to—engine failure, electrical faults, software mismatch, or safety issues. Labour Charges Are Non-Negotiable: Once labour has been performed, the customer is legally obligated to pay the full agreed-upon labour charge, regardless of the outcome of the repair or installation. Labour fees are due even if the part fails, does not function, or was found incompatible with the vehicle. Parts Inspection Refusal: The Gearbox is under no obligation to inspect, test, or validate the authenticity or quality of any parts supplied by the customer prior to installation. Use is at the customer’s risk. Waiver of Claims: By requesting the use of customer-supplied parts, the customer waives all rights to initiate disputes, chargebacks, refunds, or legal claims relating to the performance of those parts or related repairs.