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Terms & Conditions

By Approving any quotations/estimates from the gearbox auto services LLC you are agreeing to the below Terms and Conditions:
 

  • The Gearbox Auto Services LLC charges a minimum of AED300 on any service provided, this includes any car inspections. If a car inspection is advertised as free, It is only considered free of charge under the condition that the customer approves any additional estimates provided after the inspection is complete.

  • Customers are to remove all personal items from the vehicle, the workshop will not be held liable for any missing items. 

  • Pickup and delivery services are provided free of charge unless an estimate is not approved after we have collected the vehicle, which leaves the service chargeable.

  • Estimates are considered approved once a customer provides a written approval via SMS, whatsapp, email, or a recorded verbal confirmation over phone calls.

  • Once a customer approves an estimate and a job card is created, the estimate amount is not refundable. If the customer wishes to cancel a job card or make any changes to the approved job, they should do so in a timely manner after approval. If the workshop has begun working on the vehicle and/or have already purchased spare parts for the car, then the gearbox auto services reserves the right to not issue any refunds and continue working on the approved job. 

  • The Gearbox Auto Services can request up to 80% downpayment for any approved estimate/quotation. The Gearbox also reserves the right to not proceed with any work on a customer's vehicle if the agreed amount of downpayment has not been completed. 

  • Payments in forms of PDC, CDC, or bank transfer will not be accepted unless agreed upon through written confirmation, and in some cases a signed document of confirmation will be required from the customer .

  • Vehicles will not be released without receiving the invoice payment being fully completed.

  • A warranty on estimates is valid for 1 month only starting from the date that the work has been completed, or can be adjusted depending on the customer's estimate and agreement. If a customer does not pay and collect their vehicle for 1 week after the work has been completed, The Gearbox reserves the right to adjust the warranty time on the invoice. If an estimate is approved without any mention of warranty, then customers will accept that there is no warranty and The Gearbox Auto Services will not be liable for any damage that occurs after the vehicle is released. Customers may lose their warranty if their vehicle any other dealership or garage, even if the service done in a different workshop was only an inspection. 

  • If the warranty period has ended and a customer claims faulty work or damaged parts, then The Gearbox is not liable for any damages (legally and otherwise) 

  • If a customer does not pay and collect their vehicle within 48 hours of work completion. The Gearbox may charge up to 50 AED per day for parking fees and car maintenance fees 

  • ​In the case of refunds, the customer agrees that the gearbox auto services will judge each case carefully and will conclude on whether a refund is deserved or if there will be different agreement with the customer for repairs issued free of charge. The customer will accept that if any repairs and/or parts are out of warranty, then a refund can be declined. In the case of the gearbox offering free repairs to remedy a dispute/disagreement with any customer, then the customer agrees that the gearbox will proceed with the repairs and changing spare parts in any way the gearbox decides. This means that the gearbox may use aftermarket and/or OEM parts instead of original parts, as long as the car is repaired and returned in an acceptable working condition

  • If the customer provides any spare parts, oils, consumables or other things and requests the gearbox to install  these customer provided items, then the customer accepts that the gearbox will not be liable for any damage during or after repairs are completed. The customer also accepts that no matter what spare parts have been provided, the gearbox will not provide any warranty on those parts provided. If for example the gearbox installs parts provided by the customer and that customer was only charged labour charges, then the customer may not (under any circumstances) ask for those labour fees refunded or to cancel any job. This applies whether the repairs or service provided was done successfully or not. 

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